HR managers inquire about a variety of work-related circumstances during a behavioural interview and include several building-relationships questions. Consider a case in which you were under pressure at work or had a disagreement with one of your coworkers. They want to know about a moment when you met or exceeded a target, had to meet a tight deadline, or demonstrated initiative at work.
The theory behind behavioural interviewing is straightforward: managers assume that if you treated an issue in a specific manner in the past, you would likely approach it in the same way in the future (when working for their company). Behavioural interviewing makes sense since science has repeatedly proven that man is a creature of habit, that we normally follow a specific course of action in any given scenario. It does, at least in most circumstances.
Top 15 Building Relationships Questions to ask during a Job Interview
1.Tell us about an instance when you went above and beyond to provide excellent service to a client.
2.Tell us about an instance when you asked your manager or a coworker for input on your customer service abilities and then used the comments to enhance your work.
3.Describe a situation in which you had to deal with a challenging visitor or client issue. What was the result? What did you discover?
4.Tell us about a moment when you were concerned that your customer might not receive what he or she needs on time. How did you deal with it?
5.Tell us about an instance when you had to refuse a customer's request because it violated corporate policy.
6.Tell us about a moment when working with a tough or demanding customer was a challenge for you. How did you deal with it?
7.Tell us about a time when you "lost it" or did not give your best for a customer. What action did you take in response to this?
8.Describe an occasion when you went above and beyond for a customer.
9.Give an example of a moment when you lost a customer. What would you change if you could?
10.Tell us about an instance when you built rapport with a customer. What tactics did you employ? How did you teach other consumers how to apply those strategies?
11.Describe a situation in which you had to deal with an irritated or irate client.
12.What do you feel the most challenging aspect of delivering customer service to be? What is the most enjoyable aspect?
13.Describe a process or system that you enhanced to better serve consumers.
14.How would you handle a hard-to-deal with client or customer?
15.How would your past colleagues describe you?
