An organization's computer systems and networks are monitored and maintained by IT technical support personnel. You'll be responsible for installing and configuring computer systems, diagnosing hardware and software issues, and resolving technical and application issues over the phone or in person.
Computer systems are becoming increasingly important in many aspects of business operations and decision-making. As a result, ensuring the proper operation and maintenance of IT systems is critical. responsible for ensuring that computer systems work smoothly and that users get the most out of them. Individual jobs may vary based on the organization's size and structure, but you'll need to:
IT technical support personnel has to install and configure operating systems and applications on computer hardware, monitor and maintain computer systems and networks, assist with the setup of systems or the resolution of difficulties, talk employees or clients through a series of steps, either face-to-face or over the phone, monitor troubleshoot system and network issues, identifying and correcting hardware and software flaws and give assistance, such as procedure paperwork and pertinent reports
Top 20 Questions to ask in an interview for IT Support
1.What knowledge do you have of the services we provide?
2.What is BIOS?
3.Describe your experience in this field.
4.What are the key components of a desktop?
5.Differentiate between RAM and ROM.
6.Why are you interested in joining our organization?
7.How would you fix an audio problem on a desktop?
8.What skills do you have that distinguish you from other candidates?
9.In a situation where a customer has a complaint of a slow computer, what would be your response?
10.How do you prioritize your tasks?
11.Why are device drivers important?
12.What are the latest processors in the market?
13.How do you plan on tackling challengers in this job role?
14.How important is the role of customer service for an organization?
15.Differentiate between SQL and NoSQL.
16.How do you plan on keeping yourself updated with the latest IT tools and knowledge?
17.How long do average IT Support calls last?
18.What kind of problems have you worked with?
19.Would you like to describe a usual day at your previous position?
20.What is the best part about working in this role?
