An account manager is the primary point of contact for customers and they are responsible to find new opportunities to increase leads ad hence implementing cost-saving measures for their company.
An account manager is the primary point of contact for customers and they are responsible to find new opportunities to increase leads ad hence implementing cost-saving measures for their company.
What does an account manager do?
Responsibilities include the development of strong relations with customers, connecting with key business executives and stakeholders, and hence preparing sales reports. These professionals will also be responsible for answering client queries and identifying new business opportunities among existing customers.
Job brief
We are looking for an account manager to create long-term trusting relations without new customers. The role will be to oversee a portfolio of assigned customers, development of new business from existing clients, and actively seek new sales opportunities.
Duties and Responsibilities
The duties and responsibilities can be provided as follows:
Negotiate contracts and close agreements to maximize profits
Ensure that there is the timely and successful delivery of solutions according to the customer's needs and objectives.
Development of new business with existing clients while also identifying areas of improvement to meet new sales quotas.
Build and maintain strong, long-lasting relations with clients
Serve as the lead point of contact for customer account management issues
Assist with challenging client requests or issue escalations as needed
Prepare reports on account status
Key requirements
The key requirements for an account manager can be provided as follows:
Proven work experience as an account manager, or similar role
Solid experience with CRM software and MS office
Ability to communicate, present and influence key stakeholders at all levels of the organization, including executive and C-level
Strong verbal and written communication skills
Experience delivering client-focused solutions to customer needs
Excellent listening, negotiation, and presentation skills
