A Help Desk Specialist is a go-to person when you require support related to computer hardware, software, the system, or any kind of technical assistance. He or she will answer all your technical issues and address ....
A Help Desk Specialist is a go-to person when you require support related to computer hardware, software, the system, or any kind of technical assistance. He or she will answer all your technical issues and address them in a professional and timely manner. These Specialists should be well informed about technical hardware and software while having excellent analytical skills.
What does a Help Desk Specialist do?
Help Desk Specialists maintain well-defined relationships with the company and its customers. They are responsible for answering any kinds of questions that the customers ask and take care of other needs related to technical problems. The issues discussed by these specialists are mostly computer software and hardware problems. They have to respond to queries on a day-to-day basis, isolate problems, implement solutions, and troubleshoot issues.
Job brief
Our company is on the lookout for a talented Help Desk Specialist to join our customer service team. You must be able to absorb and retain information quickly and propose solutions in a customer-friendly manner. You must also possess great communication and customer service skills in order to be successful in this position.
Duties and Responsibilities
Quick response to clients
Deliver support over the phone, in person, or via remote methods
Inspect hardware systems and run software diagnostics
Install and update software and hardware components
Talk and consult with clients during set-ups
Compose training materials or manuals
Provide basic technical training to customers
Follow up with clients and receive feedback
Key requirements
Bachelor’s degree in computer science, IT, or related field
Proven work experience in the customer service field
Knowledge of various operating systems and basic computer applications
Proficient with help desk software and remote-access systems
Excellent diagnostic skills
Knowledge of computer hardware systems such as circuit boards, processors, and memory modules
