The IT Support maintains the computer networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer ....
The IT Support maintains the computer networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise. Because of the nature of the job, some companies may require their IT Support to undertake shift work.
What does an IT Support do?
IT Support provides technical assistance and support to employees. You’ll be part of the IT crowd if you work in a technical support job or as a Helpdesk Operator, you’ll be monitoring and maintaining the computer systems as well as the networks within an organization.
Job brief
We are looking to hire an ambitious IT expert for our open IT Technical Support position.
Your job will be to provide technical support to maintain the organization’s computer systems, both hardware and software, and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity.
Duties and Responsibilities
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Possibly training junior staff
Create and maintain tips and tricks solutions for online database and website
Provide introductory online & classroom training for company products
Resolve technical issues in a timely manner using available resources within the company
Key requirements
Excellent customer service skills
Strong troubleshooting and critical thinking skills
Previous working experience in IT support for (x) year(s)
Associate’s Degree in Computer Science or Management Information Systems (MIS)
In-depth knowledge of Windows 10, Polycom, Cisco WebEx, Mac OS, Microsoft Office 365
