Who is a front office manager ?
A front office manager is an individual who looks after the affairs of the front office or front desk of an office, hotel, hospital, etc. He or she is responsible for all the supervisory decisions made or required at the front desk.
Front office managers have excellent communication skills to ensure the satisfaction of anybody who visits the office or the establishment. They are directly responsible for any mishaps that may happen at the front desk.
What does a front office manager do?
A front office manager is responsible for looking after the team of receptionists in any office. He or she has to ensure that the front desk remains consistent in providing customer-friendly and professional service throughout the day.
Front office managers also manage complaints from customers as well as emergency situations. They also provide training and development sessions to new hires for the front desk and take care of immediate client requirements.
Job brief
We are on the lookout for an amazing front desk manager for overseeing all the operations at the front desk for our company. In this position, you will be responsible for delivering greetings to guests and welcoming them warmly. You will also be tending to any questions or issues they may face, look after the scheduled appointments, and make sure that the front office area is professionally managed.
Duties and Responsibilities
- Manage day-to-day shift meetings
- Attend weekly staff meetings
- Operate front desk members efficiently
- Ensure appropriate training is provided to all staff members
- Provide constructive feedback for team members
- Manage records, budgets, and contracts
- Supervise bookings, phone calls, emails, and appointments
- Report to the general manager with proper reports
- Perform various administrative duties if required
- Tend to the issues of customers
Key requirements
- Bachelor’s degree in hospitality or related field
- Proven work experience of minimum 2 years in related field
- Excellent communication and interpersonal skills
- Excellent organizational and time management skills
- Proficiency in management softwares
- Leadership and training qualities
